NRI

We provide resources and direction in obtaining a Business Number, becoming a GST Registrant and establishing a relationship with a Custom’s Broker. We can also help establish Canadian wholesale pricing and provide information and resources on understanding the Value for Duty and specific rules pertaining to Non-Residents.

Pick and Pack

NRI’s systems are specifically designed to manage:

All product quantities are verified on receipt and placed in an addressed location within our warehouse facilities. Options for level of verification are:

100% – opening all cartons and verifying both the item and quantity
Random Sampling – opening and verifying the item and quantity of a percentage of full cartons. All mixed cartons opened and verified
Blind Receipt – accepting item and quantity based on carton markings and packing lists

Once inventory is on hand we process orders daily. All shipping activity is communicated daily in detail including freight, pieces and weight and tracking information.

NRI is committed to setting and maintaining high goals of service. We will work with you to establish shipping window goals, while remaining flexible to deal with late deliveries. All receiving and picking/packing is guaranteed within the time-frame agreed upon by both parties.

All orders are 100% verified at packing via UPC scanning stations and new packaging materials are used
Custom cartons are available
All packing is detailed by carton and any specific carton labeling requirements can be met
NRI operates 7 days per week, and at peaks, 24 hours a day

Quality Control

NRI is capable of providing quality control inspections upon receipt to confirm the goods meet the expected level of manufacture. All inspections are performed according to specifications provided by the owner of the goods. NRI can complete any control checks requested so long as the equipment and resources to perform the test are provided.

Kitting/Tagging

Retail ready kitting or tagging services are available upon request.

In order to have an efficient reverse logistics system you would need a system capable of coping with returns, a workshop to adapt, repair or sort products, a customer service and billing system and a flexible and competent IT system – all of which are available from NRI.

NRI has a complete service department in-house dedicated solely to the handling of returns and warranty issues.

Trained staff on-site assigned to manage these areas daily
Specific reporting systems are in place to manage all returns
Warranty services available on all goods we handle
Detailed warranty reports including level of inspection, actions taken or recommended and replacement/repaired goods shipped

The ability to have a dedicated service department with fully trained staff available to inspect and report on returns and warranty will save money, time and credibility.

Inventory Management

A variety of inventory management tools are available within our system. We are able to provide detailed activity by SKU at any time. Software developed by our advanced team of IT professionals makes it possible for us to provide our customers with information regarding their account, often faster and more detailed than they are able to.

NRI will assist in providing all the necessary information and reporting in order to effectively rotate inventory through NRI’s facility, providing a steady revenue stream at a fixed cost per piece. By establishing minimum/maximum inventory levels and providing replenishment reports based on those values, NRI will help the vendor to avoid variable costs of lost sales, storage, etc.

NRI also performs physical inventories on request or can manage a cycle count schedule. Our inventory processes are documented and follow GAAP.

Automated Data Exchange

Our advanced team of Programmers and IT Specialists will perform all the work necessary to enable the transfer of files to and from NRI. Over Ninety-five percent of the transactions taking place in our facilities are received and communicated electronically. Our in-house development team is composed of specialists in importing/exporting/transmitting data and will provide you with:

Two way data exchange in any format including EDI, ASCII (delimited or fixed length files), Excel, Word, and more
Data exchange via any method including UUCP, FTP, email, CD/disk, fax, and more
Daily electronic shipping confirmations, detailed by shipment by SKU and with all weight, freight and handling details
Ability to send ASNs (Advanced Shipping Notices) to customers via EDI, email or fax
Internet access for tracking and tracing shipments and inventory within NRI’s facilities through to the customer
Unbeatable response time
Vendor sensitivity

Our focus on the development of our Automated Data Exchange program provides you with Speed, Accuracy and Reduced Cost:

Speed – Orders are live in seconds. We can import 1000 orders and have them to the floor in minutes. Manual entry would require several days.
Accuracy – Due to automation there are no manual keying errors.
Cost – Reduced labour = reduced cost; NO errors eliminates cost to correct them.

Web-enabled Tracking/Online Tools

NRI’s real-time online tracking allows you to login via the NRI website to view order status; from where it is in our warehouse, down to who signed for the shipment at its destination and what time it was delivered.

Complete inventory reporting is available online as well, allowing you to view exactly what is in your Canadian inventory at any given time. Other reports available via the login site are Condensed Order Status, Dated Inventory, Unconfirmed Orders (CODs) and more.

Freight Forwarding

NRI negotiates volume freight contracts with both small package and Less-Than-Truckload (LTL) trucking companies. NRI’s volume discount program allows us to provide freight services at very reasonable rates for both inbound and outbound shipments within Canada or the USA (where available).

NRI provides multiple shipping options, all of which are part of our Integrated Shipping System (ISS) that automatically rate shops, selecting the most favorable rate based on weight, destination, and urgency of delivery.

Our ISS immediately assign carton identification numbers so that orders can be tracked through our facilities and with freight service providers right to your customers’ doors. PODs are available online via the NRI website as well as the ability for you to alter shipping routing.

Should you wish to send COD shipments in Canada NRI can enable you. NRI will collect and deposit the checks on your behalf to a Canadian bank account, providing much faster check clearing at a lower cost.

NRI can assist in supporting your Canadian banking needs. We can manage cash receipts and make deposits on your behalf to your Canadian account, and even post those receipts against your accounts receivable records if desired.

Reduced transaction fees

Most US banks charge you a fee for each deposit (and sometimes each item on the deposit) when depositing Canadian funds to your US account. Fees charged for depositing Canadian funds into a Canadian Bank account are considerably less.
Favorable exchange rates

The exchange rate you are given on small transactions is usually lower than on larger transactions. Accumulating funds into a Canadian account and then doing larger transfers once a month (or once a week) yields a higher rate.
Fast clearing and risk reduction

Clearing funds internationally takes much longer and notification of NSF payments can sometimes take weeks. This delay increases your risk in collecting the NSF amount and also means you could potentially continue to ship to an account thinking they are current.
Elimination of exchange fees on Canadian expense payments

Payment of Canadian expenses from the Canadian account eliminates the exchange fees associated with converting from Canadian to US and then from US back to Canadian.

Faster receipt and crediting of funds

Mail delivery within Canada is faster than international delivery meaning funds are received, in your account, and credited to your customer faster. This reduces shipping delays resulting from credit holds where accounts may be reaching or exceeding their credit limit and helps protect you (and your customer) from false "cheque in the mail" claims.

Invoicing

NRI provides invoicing services on behalf of the owner. This includes generation and delivery of a custom designed invoice with a logo in a format approved by the owner.

Customer Service Representatives

NRI has an extremely strong team of CSRs with specific industry knowledge and multiple years of managing shipping activity in Canadian markets. Your account at NRI is assigned to a specific CSR who is responsible to oversee all areas of your Canadian activity. All CSRs have extensive experience in dealing with retailers from the independent to multi-door, and the variety of potential issues each retailer brings. Your CSR is in regular contact with you and are there to monitor and respond – acting as your liaison with NRI’s operations staff.

NRI coordinates credit services on our customers’ behalf. These services can be tailored to suit your specific needs. The following services are available to our customers:

Designated credit manager to represent your company
Complete credit recommendation and reporting services
Daily collections, issuance of reports and risk management of all accounts
Monitoring accounts to allow order release
Complete online credit management – release of orders, collection of receivables, cash application against invoices
Investigation and notices on any company changes or negative occurrences on all accounts

NRI also coordinates a variety of external services; from Customs Brokerage and International Freight Forwarding to repair services. Over the years we have established numerous relationships with a variety of service providers. NRI will assist in arranging any service you may require to help make your Canadian venture successful.

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